Frequently Asked Questions
What are your Hours of Operation?
We are open Monday through Friday from 7 in the morning to 5 in the afternoon Pacific Time.
Where is LumaDent’s Corporate Office?
LumaDent is located in Reno, Nevada. For our address please visit https://lumadent.com/contact-lumadent/.
Is LumaDent attending any Dental Events?
Yes, we currently attend multiple dental events during the year. You can view upcoming events at http://lumadent.com/events/.
How can my Dental Event get Sponsored by LumaDent?
Thank you for your interest in the LumaDent brand and our products as a potential sponsor. Please contact us via email at email@example.com regarding events that you would like us to attend.
Can I view and contact Sales Reps in my area?
Our Sales Reps are ready to demo our products to you. Please visit http://lumadent.com/area-reps/ to view Sales Reps near you.
Will LumaDent Offer Charitable Donations?
We do support nonprofits that align with our brand and business with in-kind donations to assist with charitable fundraising efforts or solving critical issues while empowering those who face the hardest challenges in life. Please contact us via email at firstname.lastname@example.org.
Do you Offer any Warranties on your Products?
We provide a great warranty on all of our products! Please click here to view warranty information at http://lumadent.com/warranty/.
How Long does it take to Service a Product?
We make it a priority to quickly service your products! Our headlight system takes 24 to 48 hours upon receiving it to service and ship out. It takes about 7 business days to service loupes and ship out. Please contact us if you will be sending in your products for service at https://lumadent.com/contact-lumadent/.
What is LumaDent’s Return Policy?
We offer a 45-Day Risk-Free Trial with all of our products. This trial period will begin once we have shipped out your order. For more details please visit http://lumadent.com/warranty/.
Do you have a Trade-in Policy?
We currently do not offer a Trade-in Policy with our products. However, if you already have our old headlight system, you may be able to upgrade to our new light for a small cost. Please contact us at (775) 829-4488 for more details.
How Long does Shipping Take?
Shipping within the USA normally takes about 2 to 3 days. Shipping time does vary for international orders due to customs.
Can I Order and have the Product Shipped Internationally?
LumaDent offers shipping within the United States and Internationally. Please feel free to view our website and place an order at lumadent.com.
Can I Ship to a PO Box?
LumaDent does offer shipping to P.O. Boxes.
What should I do if there is an error when trying to purchase on LumaDent.com?
If you are experiencing an error when trying to place your order online, please contact Customer Service at 775-829-4488.
How long will it take to receive my loupes?
Each TTL loupe order is custom made and assembled. Normally, it takes between 4 to 6 weeks to complete. You are able to expedite the entire process if you pay our Rush Fee. Please contact us at 775-829-4488 if interested.
Can I use PayPal when Ordering?
Yes, we currently accept PayPal as a payment option.
Do you accept all credit cards?
We accept all major credit cards including Visa, Mastercard, Discover, and American Express.
Do you add Sales Tax to the order?
No, we currently do not add sales tax to your order. (Except if you are located in Nevada)
Do you offer any discounts?
We currently offer students and Dental Town members a discount. Please contact us at 775-829-4488 for more details.
How do I get a Job at LumaDent?
We have a passion for great customer service, innovations, and technology that enables us to do our best work everyday. We surround ourselves with people who bring the same intensity and excitement to the workplace. If you think you have what it takes to be on our team then contact us and see how you can join the LumaDent Team!
Are there instructions on how to mount your light?
Yes, we have multiple instructions guides on how to mount your light to a specific loupe. Please visit http://lumadent.com/instruction/ to find out how to mount your light.
Is there an instruction guide on how to wear your light?
Yes, we currently have 2 headlight system manuals to help you wear and learn how to control your light. Please visit http://lumadent.com/instruction/ to learn more.
Do I Need a sales rep to measure me for my loupes?
No, we have created a system where you can take the measurements by yourself in your office. It is very easy to do and does not require optometrist equipment. Please view our easy to follow IPD & Working Distance guide at http://lumadent.com/instructions/ipdguide.
Where can I find the IPD Photo and working distance guides?
Visit http://lumadent.com/instruction/ and scroll down until you can click on IPD Photo Manual and Working Distance Manual.
Can I expedite shipping?
Yes, please call the main office at (775) 829-4488 and speak with one our representatives.
Do you have any international distributors I can order from?
Yes, we currently have a few distributors. Please visit the link to find the closest one to you: http://lumadent.com/international-reps/