Frequently Asked Questions

What are your hours of operation?
We are open Monday through Friday from 7am to 5pm Pacific Standard Time.
Where is the LumaDent™ corporate office?
LumaDent™ is located in Reno, NV. For more information visit the Contact Us page.
Is LumaDent™ attending any dental events?
Absolutely! Head over to our Events page to see where we'll be.
How can my dental event be sponsored by LumaDent™?
Thank you for your interest in the LumaDent™ brand! Please contact us via email at events@lumadent.com regarding any potential sponsorship opportunities.
Are there LumaDent™ Sales Reps in my area?
Maybe. Our Contact Us page features a list of all our regional Sales Reps, including their location and contact information.
Will LumaDent™ offer charitable donations?
We do support nonprofits that align with our brand and business with in-kind donations to assist with charitable fundraising efforts or solving critical issues while empowering those who face the hardest challenges in life. Please contact us via email at info@lumadent.com.
Do you offer any warranty on your products?
We do! Our products feature our Standard Warranty and if you're a student you get to take advantage of our Extended Student Warranty.
How long does it take to service a product?
We make it a priority to quickly service your products! We can service your LED Headlight packages in 1-2 business days and Loupes in 7 business days (does not include shipping time). For any service related questions or issues, please Contact Us.
What is the LumaDent™ return policy?
We offer a 45 day risk-free trial with all of our products. This trial period begins once we have shipped out your order. For more details please visit our Warranty page.
Do you have a trade-in policy?
We currently do not offer a trade-in policy with our products. However, if you already have our old headlight system, you may be able to upgrade to our new light for a reduced cost. Please Contact Us for more details.
How long does shipping take?
Shipping times vary, but within the USA almost all orders are delivered within 2-3 business days after leaving our facility. International times will vary and customs or other fees may apply.
Does LumaDent™ ship to international addresses?
Absolutely! We do cater to the needs of international customers. Read more about it in our blog: LumaDent™ Worldwide.
Can I ship to a PO Box?
Yes.
What should I do if there is an error while I'm trying to place an order online?
Give our Solutions Team a call at 775-829-4488 and they will assist you.
How long will it take to receive my Loupes?
All Loupes orders are custom made and completed within 1-4 weeks depending on magnification, Rx add-ons and other factors.
Does LumaDent™ accept PayPal©?
We currently accept PayPal© for both online orders and at dental events.
Which credit cards does LumaDent™ accept?
Visa, Mastercard, Discover and American Express. If you experience any issues ordering online please give us a call and one of our Solutions Agents will assist you.
Does LumaDent™ add sales tax to the order?
Only if you live in Nevada. Otherwise, no.
Do you offer any discounts?
We currently offer discounts to DentalTown© members and students. Please Contact Us for more information.
How do I get a job at LumaDent™?
Head over to the Employment page to read about job opportunities.
Are there instructions on how to mount and use your headlight?
Yes, we have many Instructional Guides to assist you with our products.
Do I need a Sales Rep to measure me for my Loupes?
No, we have created a system where you can take the measurements by yourself in your office. It is very easy to do and does not require an optometrist. Our Measurement Guides section will have you covered.
Where can I find instructions for taking Loupes Measurements?
Right here. You can also read about what the measurements are and why we need them in our Blog.
Can I expedite processing and/or shipping?
Most likely yes. It depends on what you'd like to order and what time of day it is. Please call us and we can assist you.
Does LumaDent™ have any international distributors?
Yes, we currently have a few distributors. Please Contact Us for more information.