We understand that as students, your clinical success is dependent on having a quality product throughout your time in school. You've got a lot of work to do and you need the best tools for the job. This is why we have implemented an Extended Warranty for all students. Under the Extended Warranty, we will continually service our products for the duration of your Dental School once the standard warranty has expired. It features what we think is a very fair service deductible - FREE!*
45 day risk-free trial
At LumaDent our goal is customer satisfaction. In the rare instance that you are not 100% satisfied with our products we will gladly accept returns at any time during the first 45 days of receiving the shipment. Simply return the product back to us in its original packaging, and we will provide a full refund, minus the original shipping and handling charge.
Breakage or failure due to tampering, misuse, neglect, accidents, dropping, modification.
If the product is not used in accordance with manufacturer’s recommendations or instructions.
If repaired or serviced by someone other than LumaDent.
$50 for replacement battery or headlamp (if non-serviceable***)
$100 for replacement frames (loupes)
$150 for upgrade for discontinued products (if non-serviceable***)
Please note: We cover shipping charges to you when we have serviced your product. Therefore, please ship your product for service with any carrier you prefer and ensure the package is safe and secure.
* Service fee is waived if product is serviceable***.
** If you choose to not select a mount when your original purchase is made (say if you're not sure which loupes you'll be purchasing yet), you have a 6 month window from the date your equipment is delivered to select a mount and have it shipped to you at no extra cost.
*** Condition of product (serviceability) is determined once the LumaDent Service Team receives and assesses the product.