FAQ's

Adjust the Interpupillary distance and ensure the loupes are centered properly on your eyes.

Vario Loupes are designed for LumaDent frames but may be compatible with some non-LumaDent frames—contact support for specifics.

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The best magnification depends on your specific needs and tasks. Common choices range from 2.5x to 4.5x.

Adjust the Interpupillary distance and ensure the loupes are correctly aligned with your eyes.

Vario WD adjusts the working distance without affecting the focus of your loupes.

Gently pull off the existing nosepads and snap the new one into place.

We recommend using OPTIM 1 Disinfecting Wipes (or, without those, apply mild soap and water to your cloth).

Ensure the battery is fully charged and properly connected. Check for any loose cables.

This could be due to a low battery or a loose connection. Check the cables and battery charge.

The battery typically lasts 12 hours, per battery. Charge for 2.5 hours.

Ensure the battery is charged and properly connected. Check for any loose connections.

The battery usually lasts 40 hours, per charge. Charge it for 3 hours.

Use the control button on the battery pack to adjust brightness levels.

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• The battery lasts about 3 hours, per battery and should be charged for 3 hours.

Yes, LumaDent offers various color temperatures. Contact support for available options.

Attach the mag-strap to the temple arms of your loupes for added security.

Yes, LumaDent ships orders internationally. To find out more about shipping rates and delivery times for your location, please contact our customer service team or check the shipping options during checkout.

Choosing the right magnification for your loupes depends on your specific needs and preferences. Here are some tips:

• Use Case: Higher magnification (e.g., 3.5x or 4.5x) is typically used for detailed procedures, while lower magnification (e.g., 2.5x) provides a wider field of view and is suited for general use.
• Comfort and Field of View: Consider the field of view and working distance to ensure comfort and effectiveness. Try different magnifications if possible to see what works best for you.
• Consultation: Our customer support team can assist in selecting the right magnification based on your specific requirements and usage.

LumaDent offers a warranty on its products to cover defects in materials and workmanship. The warranty period may vary by product, so please refer to the specific warranty information provided with your product or contact our support team for details.

To ensure the longevity of your loupes and headlights, follow these guidelines:

• Cleaning: Use a soft, lint-free cloth and a lens cleaner specifically designed for optical equipment. Avoid using abrasive materials or harsh chemicals.
• Maintenance: Regularly check for any damage or loose parts. Store your loupes and headlights in a protective case when not in use.
• Consult the Manual: Refer to the user manual for specific cleaning and maintenance instructions for your model.

Delivery times vary depending on your location and the shipping method selected. Typically, domestic orders are delivered within 3-5 business days, while international orders may take longer. For precise delivery estimates, please check with our customer service team or refer to the shipping information provided at checkout.

If you're experiencing issues with your loupes or headlight, try the following troubleshooting steps:

• Check Connections: Ensure all connections are secure and properly aligned.
• Inspect for Damage: Look for any visible signs of damage or wear.
• Consult the Manual: Refer to the troubleshooting section of the user manual for specific issues.
• Contact Support: If problems persist, contact our technical support team for further assistance.

Yes, you can upgrade your existing LumaDent headlight to the 360 Pro model. Please contact our customer service team to discuss upgrade options and compatibility with your current equipment.

You can contact LumaDent's technical support team through the following methods:

• Email: support@lumadent.com
• Phone: +1-800-123-4567
• Website: Visit our support page for additional resources and contact forms.

• Gently pry it off with a flat tool.
• Run dental floss under the nameplate from one edge to another edge.

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LumaDent offers payment plans With ShopPay. You can split your purchase into 4 interest-free payments for orders over $50. Just select 'Installments' at checkout to use this option.