At LumaDent our goal is customer satisfaction. In the rare instance that you are not 100% satisfied with our products we will gladly accept returns at any time during the first 45 days of receiving the shipment. Simply return the product back to us in its original packaging, and we will provide a full refund, minus the original shipping and handling charge.
LumaDent, Inc warrants its products to be free from defects through limited service and/or replacement of defective parts. We will service or replace any product found to be defective under the following terms:
- Telescopes/Ocular Adhesive - Limited Lifetime Warranty
- Headlamp - 2 year Limited Warranty
- Mounts and Linkage Arms - 2 year Limited Warranty
- Battery pack and charger - 1 year Limited Warranty
- Wires and Cables - 6 month Limited Warranty
- Breakage or failure due to tampering, misuse, neglect, accidents, dropping, modification.
- If the product is not used in accordance with manufacturer’s recommendations or instructions.
- If repaired or serviced by someone other than LumaDent.
Want information about our Extended Student Warranty? Click here to learn more!
*Note: We cover shipping charges to you when we have serviced your product. Therefore, please ship your product for service with any carrier and ensure the package is safe and secure.
Have a question about your warranty? Experiencing an issue with a product?
Let us know! Please call us or email us and we will work to find a prompt and satisfactory solution to your issue.