Standard Warranty

LumaDent™ Guarantee

At LumaDent™ our goal is customer satisfaction. In the rare instance that you are not 100% satisfied with our products we will gladly accept returns at any time during the first 45 days of receiving the shipment. Simply return the product back to us in its original packaging, and we will provide a full refund, minus the original shipping and handling charge.

Even beyond the 45 day trial, we offer a range of services to keep your products in good working order. Read below to learn about our warranty, services and return policies.

Learn about our Extended Student Warranty →
Warranty Information
LumaDent, Inc warrants its products to be free from defects through limited service and/or replacement of defective parts. We will service or replace any product found to be defective under the following terms:

Terms
  • Telescopes/Ocular Adhesive - Limited Lifetime Warranty
  • Headlamp - 2 year Limited Warranty
  • Mounts and Linkage Arms - 2 year Limited Warranty
  • Battery pack and charger - 1 year Limited Warranty
  • Wires and Cables - 6 month Limited Warranty

  • Limitations
  • Breakage or failure due to tampering, misuse, neglect, accidents, dropping, modification.
  • If the product is not used in accordance with manufacturer’s recommendations or instructions.
  • If repaired or serviced by someone other than LumaDent.
  • Warranty does not cover lost or stolen products.

  • Process
    1. Contact Us to discuss the issue you are experiencing.
    2. Send equipment in for evaluation
    3. Evalutation
    4. Service/replace defective equipment
    5. Equipment is returned to you.

    * Note: Serviceability is determined by LumaDent™ after we have received and evaluated the equipment.
    Service Information (outside warranty)
    LumaDent™ will service many of our products beyond the warranty period. If you are experiencing an issue with your equipment and you are outside the warranty period, please Contact Us to initiate a service ticket.

    If you wish to service your V3 batteries, please use this product.

  • All service prices are in USD
  • Serviceability is determined by LumaDent™ after we have received and evaluated the equipment.

  • * Unfortunately, we no longer service our discontinued V1 and V2 equipment. If you're not sure if your equipment is serviceable, please Contact Us.
    Exchange Information
    LumaDent™ will exchange any purchased products within their 45 day trial period free of charge (for items of equal value). Any price difference between the exchanged items will be refunded or collected as needed.

    Exchanges may be initiated within your 45 day trial for almost any reason:

  • Change battery color
  • Received wrong product (mount, etc)
  • Want a different LED Package
  • Change magnification
  • Change LED color temperature

  • If you're within your 45 day trial and would like to exchange your product for a different one, please Contact Us.

    * NOTE: Warranty Limitations apply to exchanges. If your product has been damaged, misused, or modified then it is not eligible for an exchange. See "Warranty Limitations" above for more information.
    Return/Refund Information
    LumaDent™ will accept returns for a refund within the 45 day trial period, except for shipping and any other service fees (prescription service, etc).

    * Note: Shipping is non-refundable.
    ** Note: Prescription service for Loupes is non-refundable.