I had an excellent experience working with Jose to order a new adaptor for my Lumadent light. We were in contact after working hours and he was able to send out the adaptor the next morning for me. Excellent service!
Their product is just as great but the customer service is greater! The Lumadent team always responds in a timely manner to any of my questions, especially when it comes to my order or issues with the product I've have purchased from them. Even without a rep in NC, they are very efficient in correspondence and will always do their best to ship out what you need immediately.
I am very impressed with the customer service I have received from LumaDent. They went above and beyond to help me when my battery wasn't charging after two years of use. They replaced both my batteries and paid for shipping costs. I would like to give a shout out to Josie in customer service. She is a great asset to your company.
I also love, Love, LOVE my LumaDent light. It makes my job so much easier. I feel like I can do a better cleaning with it. If I ever forget it, I will drive home at lunch to get it. I hate working without it. Great product, great service, great company. Thanks LumaDent!!
I got a Luma Dent light for my loupes, safety glasses, and my assisstant's safety glasses. We are taking down all my overhead lights in each operatory and just using these loupe lights now.
No problems so far with the Luma Dent lights and I like the on/off switch in it better than any other brand. The battery position behind the neck is the best. Very nice product.
I have a set of the surgitel 3.5x micro TTL and got the Lumadent 4.0s as backups. i worethem for a day and now I wear them for a day and now I wear them everyday and the surgitels are my backups. Also have them with the Lumadent light. Hell of a value. Great Customer service.
Recommend by my co workers. They have excellent experience with lumadent. I really like the fact that they provide custom mount for literally any loupe on the market. Best customer service. Highly recommend!
I love my lumadent light! It is so convenient and easy to use. Very comfortable.
Also, Stefanie from customer support was very helpful and responsive when it came to troubleshooting. Great customer service!
I previously had another light, and I dropped it once and it broke. I decided to try Lumadent, and I am so happy I did! The quality and brightness is amazing, and they are durable. I can say with 100% certainty I will only be buying Lumadent from now on.
I bought a Lumadent proLUX light with a couple of batteries, and i’m quite happy with the purchase. One of my batteries had an issue and was replaced with a new one in a week time. I’m extremely happy with the solution team efforts especially Brittney stone’s to resolve my issue in no time. Thank you. I’m happy that I got one of the best lights in the market.
Awesome! thanks again, my boss is looking for a light so he is anxious for me to set mine up. He was blown away by the price, which as you know is half of the competitors. I was so thankful you were at the NC State Dental meeting because I had already decided to bite the bullet and put DFV light on my DFV loupes! SO happy to have attended Dr Low's lecture and hear his recommendation for the Luma Light.
Thanks again! I know you'll have another order from my Dr. as soon as he uses the light. This awesome customer service put a big smile on his face and mine too!