Allie was GREAT to work with. Some of the best customer service I've experienced in a while. She knew the products very well and went beyond what was expected looking out for my best interest.
LumaDent customer service is phenomenal. I have worked with Allie P. over the past month to purchase the right loupes and accessories. She answered each inquiry and provided me with the most professional service one could ask for. LumaDent is the true Cadillac of loupes and their service is second to none. I highly recommend them to any dental professional.
Lumadent is by far the best light and they have the best customer service! Lumadent light is small but bright. I like the fact that the wire can be unplugged from the light. so you can change the wire without changing the entire light. They will have repeat business from me.
Before buying Lumadent, I had two Orascoptic lights and for both, the wire broke and short out within two years of use. I called them and they said I have to buy the entire light with the wire for $450.00, the light and the wire are one unit. The attitude of Orascoptic customer service person was "too bad for you, now pay the $450.00". I will never buy Orascoptic again. I also regret buying their loupes. They could never get my occulars to come together with one circle and in focus. In this market where there are many companies offering loupes and lights, this is not a way to do business.
I have had two lights and recently ordered loupes. I have also provided a light for my hygienist. We love LumaDent! The company provides an excellent product at a great price and most importantly the customer service is outstanding. I have had minor issues with battery packs and cords over the years. The customer service has been professional, quick, and beyond fair in standing behind their product. If nothing changes we will be customers for life. Thank you LumaDent!
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with (both Faith and other Lumadent customer service agents).. which will make me a loyal Lumadent user in the future.
LUMIDENT is your FINAL AND ONLY STOP for your optic light and battery system. I purchased a headlight system and battery from designs for Vision. The products were very pricey and I thought the product will be reliable but I had nothing but problems a month after I got the headlight system . Also, I thought my reproductive organs were about to fry because the battery pack got so hot. The replacements broke down as well. Thank goodness I found about Lumident from a yelp review. Please, save yourself a lot of time, frustration, headache and money. Their products are well made and very durable and way more affordable that, DFV nd other set ups out there. PLus, customer service is awesome. Someone is always there . A human being. This is a genuine review. Last thing you want to happen is for your equipment to fail mid treatment and have the lights go out on you. Give them a try. You will not be disappointed, ALly S. my Lumident connection is awesome and very cordial and professional. Well, I can go on and on but you'll find out how great this company is! Rae
I am 3 weeks into my new Lumadent light that I pair with my DFV loupes. The Lumadent light replaced an Orascoptic light (Xeon Discovery). The LumaDent light has a super clean attachment bracket, is very light and came with two batteries at 1/2 the price that I paid 5 years ago for the Orascoptic light. Three thumbs up for LumaDent. Thank you to the others on DT who recommended.
My entire experience with Lumadent was awesome! My first encounter with the company was with Scott Smith who is the representative in FL. He came to our dental school often, was always easy to communicate with be it in person, on the phone, or email, and worked around our very busy schedules. I originally bought my Loupes from Orascoptic at the time, but really wanted to give Lumadent a chance because I heard so many great things. I have since returned my Orascoptic Loupes due to bad service and them not being able to meet my needs. While working with Lumadent to get the perfect Loupes for me, I would call the main office in Reno, NV. I frequently talked to Justin Bryan and Katherine Lontoc who were always kind on the phone and did everything they could to meet my needs. I was floored with what they were willing to do and how quickly things got done considering my previous experience with other Loupes companies. If you have the opportunity to decide between Loupes/Light brands, do yourself a favor and give Lumadent a try! I also bought my light through them and love the settings. The nob makes things so much better and I cannot imagine having only a few step settings. At the end of the day, I am so grateful to my friends who told me to get these Loupes. The company is amazing and I cannot be happier! #teamLumadent
We never use our overhead lights anymore. We are just so happy with our lumadents. We have had several in our office for a few years, and as small technical problems have occurred, the customer service team has always been extremely professional, courteous, and responsive. Great company!
Just purchased the 3.3 flip-up loupes with the Lumadent light combination.These replace my SheerVision light(exorbitant replacement battery price) and Orascoptic loupes. I am very pleased with the performance, lightweight and the value,The bridge of my nose and neck are much more comfortable. I have had outstanding customer service from Tim Powell( Canadian representative) to fine tune my working distance. LumaDent provides a great alternative for Canadian dentists.
I choose Lumadent from the beginning for its compactness, weight and brightness. I have not been disappointed as i'm still using my original battery from 7 years ago. Purchased a back-up battery 2 years ago but have not had to use it yet. Great customer service (thanks Sally!)... proactively contacted me with a request to replace/upgrade my second battery due to possible manufacturing issues.
I use Orascoptic loupes and the Lumadent light fits fine. Very satisfied with my light and the Lumadent company.
I have used a LumaDent loupe and light for approximately 2 years now and have been very satisfied with the product. When I have had any problems, the costumer service had been great and my problems have been resolved very quickly. I'd highly recommend the Luma Dent product. Read more reviews on Facebook!
I do not know how I survived the first 3 years of dental school without my LumaDent loupe light. This light is truly incredible, lightweight, and a necessity to practicing dentistry. LumaDent has great customer service and if you ever have any issues they resolve them immediately. I highly recommend the LumaDent loupe light for all makes of loupes and you will not be disappointed.