Their product is just as great but the customer service is greater! The Lumadent team always responds in a timely manner to any of my questions, especially when it comes to my order or issues with the product I've have purchased from them. Even without a rep in NC, they are very efficient in correspondence and will always do their best to ship out what you need immediately.
Randall has been so helpful with any problems I have ever had even since dental school through residency and into private practice. Justin in service was also amazing when I had problems with my battery. Would recommend LumaDent to all!
Thanks so much for making such a great product! To other dental professionals, I highly recommend both the loupes and the light. I have had other brands of loupes, but decided to try the lumadent flip ups and I love them as much or more than my other pair of high end loupes, and the lumadents cost less than half as much. The light will also change your life. A week or two ago I did a restoration on the distal of a third molar and I thought to myself "It would take me forever to do this without this light." Great customer service, great products, really nice guys. Try it, you won't regret it.
Lumadent is by far the best light and they have the best customer service! Lumadent light is small but bright. I like the fact that the wire can be unplugged from the light. so you can change the wire without changing the entire light. They will have repeat business from me.
Before buying Lumadent, I had two Orascoptic lights and for both, the wire broke and short out within two years of use. I called them and they said I have to buy the entire light with the wire for $450.00, the light and the wire are one unit. The attitude of Orascoptic customer service person was "too bad for you, now pay the $450.00". I will never buy Orascoptic again. I also regret buying their loupes. They could never get my occulars to come together with one circle and in focus. In this market where there are many companies offering loupes and lights, this is not a way to do business.
Great company and great products. I've been using the light for 4+ years. It works great. Just got another as a back up because I would be lost without it. Josie was super helpful placing the order and was quick to exchange a battery that wasn't charging. Highly recommend this company.
LUMIDENT is your FINAL AND ONLY STOP for your optic light and battery system. I purchased a headlight system and battery from designs for Vision. The products were very pricey and I thought the product will be reliable but I had nothing but problems a month after I got the headlight system . Also, I thought my reproductive organs were about to fry because the battery pack got so hot. The replacements broke down as well. Thank goodness I found about Lumident from a yelp review. Please, save yourself a lot of time, frustration, headache and money. Their products are well made and very durable and way more affordable that, DFV nd other set ups out there. PLus, customer service is awesome. Someone is always there . A human being. This is a genuine review. Last thing you want to happen is for your equipment to fail mid treatment and have the lights go out on you. Give them a try. You will not be disappointed, ALly S. my Lumident connection is awesome and very cordial and professional. Well, I can go on and on but you'll find out how great this company is! Rae
The new UniLux white light is remarkably effective considering how lightweight and convenient its battery is, and how there is no tether needed which can get entangled. Got it in a good-value deal as part of a group buy. Customer service is prompt and professional.
I’m very pleased with Luma Dent products and the customer service. Quality of the product is absolutely important but, having an excellent costumer service is what makes it more valuable... I specifically would like to thank Stefanie Riddle for her kind and fast reply and for solving my issue in a very short time. Great job!