Great Company, Great Light, Great customer Support. I own two lumadent lights and they have been awesome and reliable. Post purchase support has been phenomenal even years after purchasing my first one. I would not hesitate to buy again.
excellent customer service. Allie is the best, she is extremely responsive, called me back within 15 minutes of leaving a message requesting additional accessories. The product is amazing as well. Highly highly recommend the product and the company.
I am an Australian dentistry student who purchased a Lumadent light last year. When comparing the prices, there was really no comparison! The official light for my loupes was well over $1600, and the lumadent option that I purchased was roughly a quarter of that (with shipping and handling included), and it fits perfectly onto my loupes. It is ideal for young graduates and/or students for which there are greater financial considerations. Having done the research it was by far the best light for the most affordable price. I had a small issue recently with one of the cables that attaches the battery source to the light. I sent an email explaining the issue and that day the issue was dealt with without any hassle and a new cable was immediately dispatched to me. I would highly recommend this product to anyone considering it, and living in Australia posed no issue whatsoever.
LumaDent customer service is phenomenal. I have worked with Allie P. over the past month to purchase the right loupes and accessories. She answered each inquiry and provided me with the most professional service one could ask for. LumaDent is the true Cadillac of loupes and their service is second to none. I highly recommend them to any dental professional.
LumaDent's light is perfectly usable and a great help during cardiac surgical operations. The design is small and light enough so it doesn't block your view (or your assistant's) and very comfortable to wear on your loupes. Attaching and adjusting it to the loupes is very easy, brightness and the size of the light are adequate and the long battery life lasts during complex procedures too. And Jose, I would like ot thank you for your excellent help and support during and after my purchase.
Just purchased the 3.3 flip-up loupes with the Lumadent light combination.These replace my SheerVision light(exorbitant replacement battery price) and Orascoptic loupes. I am very pleased with the performance, lightweight and the value,The bridge of my nose and neck are much more comfortable. I have had outstanding customer service from Tim Powell( Canadian representative) to fine tune my working distance. LumaDent provides a great alternative for Canadian dentists.
I choose Lumadent from the beginning for its compactness, weight and brightness. I have not been disappointed as i'm still using my original battery from 7 years ago. Purchased a back-up battery 2 years ago but have not had to use it yet. Great customer service (thanks Sally!)... proactively contacted me with a request to replace/upgrade my second battery due to possible manufacturing issues.
I use Orascoptic loupes and the Lumadent light fits fine. Very satisfied with my light and the Lumadent company.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with.. which will make me a loyal Lumadent user in the future.
Awesome light, and I'm very impressed with their customer service, especially for not having a rep in the NC area. Very prompt in responding when I had an issue with a light mount to my loupes. Would recommend this company to everyone looking for a light or loupes moving forward!
I am a first year dental hygiene student who was given a group project to complete about one dental product of our choice at this year's Hinman dental convention. My partner and I chose to focus on loupes. At the convention, we compared and contrasted every loupe brand present. Out of all the competitors that we researched, LumaDent has the best headlamp systems and customer service, by far! The sales and marketing manager that we spoke with that day, Jose Gallardo, was extremely knowledgeable and friendly. He literally could not say enough about why LumaDent is the best choice and, after our research, we completely agree. I am 100% certain that I will become a LumaDent customer in the future. This company is leading the pack when it comes to versatility, illumination, and customer service!
After nearly 15 years, I've decided to get a new pair of TTL loupes to replace my SurgiTel flip-ups. I decided to go with Lumadent's 3.3 loupes and LED headlight. After 2 weeks, I'm really happy with the product. good quality loupes that are clear and the light works great. There are other reviews of the Lumadent products that are more thorough, however, I'm writing to let everyone know of the exceptional customer service. I placed an order with Noah and he stayed in touch throughout the measurement process. It's simple yet very accurate. There was a short in one of the wires, I called Noah, and in a few days a replacement arrived at the office. I highly recommend Lumadent's products. They have exceptional customer support.
Mike N. D.M.D
The Lumadent team rocks. I purchased a battery & adaptor to mount to loupes I currently had. A few days before my operative practical exam the mount broke. I got into contact with the team and with help from online support (Stefanie) and our rep (Randal) they helped me get a new mount within the week so I could take my test with my light. Great customer service really sets this company apart. So thankful for their help and extra effort to take care of me!