I have been very happy with my headlamp from Lumadent and have always had extremely prompt and helpful responses from customer service when I have had issues. Stefanie at customer service has been able to provide with clear options on repairs or replacements of parts as well as following up on past problems.
Dear Fellow Hygienists, if you haven't been wearing your loupes or better yet, using a light, I want to let you know there is a new sheriff in town and it is the Lumadent lights. I work with two other hygienists and fortunately, we are very supportive of one another. I was directed to contact Lumadent after an offer at a dental conference in San Francisco. Justin Bryan, a sales rep was driving to The Bay Area, stopped by my office and installed my light, It was just that professional and easy. You have got to treat yourself to a Lumadent light, Plus, better access when scaling, Who knows, I might wear my loupes to a Golden State Warriors game so I can get a close up of Draymond Green. Lol, Thank you Justin Bryan and Lumadent,
Have 2 of these lights - one on my loupes and one for my safety glasses. They are as much of an advantage as the loupes themselves. Had a great customer service experience with Robert H which will definitely keep me as a customer for a long time to come. Thanks!
Purchased their UniLux light. Love how the battery back can be positioned around the neck or can be attached with a magnet to your shirt. No more wires getting in the way.
I have never experienced such a wonderful service, very helpful, very professional, speedy delivery to Australia.
Thank you Josie Juarez for your good work.
Dr Raj Kan
Excellent customer service! I have the "Best Value Package" that I purchased in dental school ~3 years ago and the batteries began to malfunction recently. They replaced the elements in my two batteries that were actually no longer under warranty -- and only charged me shipping costs! I was also given a loaner battery to use in the meantime. Nothing but good things to say about LumaDent. Thank you!
I received my first Lumadent light as a gift from another dentist. It outlasted my loupes and I got a Unilux light to go with my new light. The Unilux is great because there is no tether that goes to your waist or pocket to get caught on things. There are other loupes that have batteries at the end of the arms, but this seemed more comfortable to me. At first it seemed strange to have a battery at my neck, but after a day I didn't even notice it was there. I had a tear in one of the pieces that connects the battery to my loupes and they replaced it quickly and at no charge!
i got my lumadent light a year and a half ago, it has been a game changer in practicing hygiene...absolutely love it. i recently had an issue with the mount and the customer service was phenomenal. allie was was beyond helpful and shipped out a new mount immediately!
Highly recommend! I've had the light for about a year and it works great! The customer service is quick and friendly, willing to work with you on any issues. Overall a great experience!
This was the best value for money i could find and to top it off Stefanie was awsome! Always punctual with emails and made me feel genuinely looked after.
My entire experience with Lumadent was awesome! My first encounter with the company was with Scott Smith who is the representative in FL. He came to our dental school often, was always easy to communicate with be it in person, on the phone, or email, and worked around our very busy schedules. I originally bought my Loupes from Orascoptic at the time, but really wanted to give Lumadent a chance because I heard so many great things. I have since returned my Orascoptic Loupes due to bad service and them not being able to meet my needs. While working with Lumadent to get the perfect Loupes for me, I would call the main office in Reno, NV. I frequently talked to Justin Bryan and Katherine Lontoc who were always kind on the phone and did everything they could to meet my needs. I was floored with what they were willing to do and how quickly things got done considering my previous experience with other Loupes companies. If you have the opportunity to decide between Loupes/Light brands, do yourself a favor and give Lumadent a try! I also bought my light through them and love the settings. The nob makes things so much better and I cannot imagine having only a few step settings. At the end of the day, I am so grateful to my friends who told me to get these Loupes. The company is amazing and I cannot be happier! #teamLumadent
Great customer services, the LED light is small, I don't feel any weight on my loupes. I like Lumadent loupes too, very clear. Compare with other brand name loupes Co., I can't tell the different but only the prices are differences with great values.
LUMIDENT is your FINAL AND ONLY STOP for your optic light and battery system. I purchased a headlight system and battery from designs for Vision. The products were very pricey and I thought the product will be reliable but I had nothing but problems a month after I got the headlight system . Also, I thought my reproductive organs were about to fry because the battery pack got so hot. The replacements broke down as well. Thank goodness I found about Lumident from a yelp review. Please, save yourself a lot of time, frustration, headache and money. Their products are well made and very durable and way more affordable that, DFV nd other set ups out there. PLus, customer service is awesome. Someone is always there . A human being. This is a genuine review. Last thing you want to happen is for your equipment to fail mid treatment and have the lights go out on you. Give them a try. You will not be disappointed, ALly S. my Lumident connection is awesome and very cordial and professional. Well, I can go on and on but you'll find out how great this company is! Rae
I would like to thank Stephanie R for her outstanding customer service such an asset to lumadent.She really way beyond to fix my issue and made sure i am satisfied.Thank you
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