Received the light a month ago-- Very easy to assemble and easy to use. Found the light to be quite bright and real happy with the daily duration of the light packs! Was a great pick and company service is excellent-- responsive by phone--and online- do highly recommend!
excellent customer service. Allie is the best, she is extremely responsive, called me back within 15 minutes of leaving a message requesting additional accessories. The product is amazing as well. Highly highly recommend the product and the company.
Their product is just as great but the customer service is greater! The Lumadent team always responds in a timely manner to any of my questions, especially when it comes to my order or issues with the product I've have purchased from them. Even without a rep in NC, they are very efficient in correspondence and will always do their best to ship out what you need immediately.
I am an Australian dentistry student who purchased a Lumadent light last year. When comparing the prices, there was really no comparison! The official light for my loupes was well over $1600, and the lumadent option that I purchased was roughly a quarter of that (with shipping and handling included), and it fits perfectly onto my loupes. It is ideal for young graduates and/or students for which there are greater financial considerations. Having done the research it was by far the best light for the most affordable price. I had a small issue recently with one of the cables that attaches the battery source to the light. I sent an email explaining the issue and that day the issue was dealt with without any hassle and a new cable was immediately dispatched to me. I would highly recommend this product to anyone considering it, and living in Australia posed no issue whatsoever.
I just wanted to let you guys know how awesome your service has been. I have been blown away by the quality and promptness of any service I've needed. Randall was in Nashville for an event and personally came to my office to allow me to place my order in the middle of a busy schedule. I make sure to recommend your products to anyone I can. Keep up the good work!
Taylor King DDS
I am a first year dental hygiene student who was given a group project to complete about one dental product of our choice at this year's Hinman dental convention. My partner and I chose to focus on loupes. At the convention, we compared and contrasted every loupe brand present. Out of all the competitors that we researched, LumaDent has the best headlamp systems and customer service, by far! The sales and marketing manager that we spoke with that day, Jose Gallardo, was extremely knowledgeable and friendly. He literally could not say enough about why LumaDent is the best choice and, after our research, we completely agree. I am 100% certain that I will become a LumaDent customer in the future. This company is leading the pack when it comes to versatility, illumination, and customer service!
I've been using LumaDent since 2010 as a third year dental student. Their customer service is excellent. I would highly recommend them to anyone looking for a loupe mounted light solution. Justin in particular quickly responds to emails and rushed a loaner battery pack out to me when mine needed service. I'll be ordering my next light from them when it's time for an upgrade.
I just ordered loupes from Lumadent, and Stephanie has helped me out so much throughout the process by repeatedly keeping me updated on the process/timeline, and reaching out to me to make sure I have all my questions answered. Thank you, Lumadent! I’m very excited to use my new loupes!
Lumadent was quick to help me with mounting my LumaDent light to my Orascoptic Loupes. Mounting required a special bracket that I was unaware I needed at the time of purchase. Lumadent readily helped me figure out what was wrong and then shipped the bracket to me! Great Customer Service!
I borrowed a hygienist's LumaDent loupes with the headlight and was impressed with the fit and the overall light weight of the frames. I've heard of sport frames breaking with other brands and was full of questions for LumaDent.. When I called the customer service at LumaDent to ask my million questions, Noah was to the rescue. He was incredibly helpful with ordering the perfect pair for me. Customer service is everything and LumaDent is top notch. Noah even gave me the UOP DISCOUNT!!! Look no further just call Noah!!
LumaDent customer service is phenomenal. I have worked with Allie P. over the past month to purchase the right loupes and accessories. She answered each inquiry and provided me with the most professional service one could ask for. LumaDent is the true Cadillac of loupes and their service is second to none. I highly recommend them to any dental professional.
I've had my light for 3 years, and it has served its purpose well. The mount however tends to loosen quickly and 2 light cords have stopped working in the span of ~3 years. Thankfully the cords are cheap to replace, and customer service is speedy w/ responses.
I've been a Lumadent customer for almost 5 years now. I swear by their products, and more importantly their service. I had a fault with one of their product (after a lot of use) and they replaced them with no hesitation. I'll be a long time customer of theirs. Couldn't recommend higher.
I love my lumadent light! It is so convenient and easy to use. Very comfortable.
Also, Stefanie from customer support was very helpful and responsive when it came to troubleshooting. Great customer service!