Their product is just as great but the customer service is greater! The Lumadent team always responds in a timely manner to any of my questions, especially when it comes to my order or issues with the product I've have purchased from them. Even without a rep in NC, they are very efficient in correspondence and will always do their best to ship out what you need immediately.
I am extremely pleased with my Lumadent headlight. The product is a value for money. It makes my job easier and efficient. I would be half - blind without it. The support team is very helpful. Don always respond to my email without delay. I am based in Sydney and their service would be highly recommended.
All the best to the company and staffs who invented Lumadent.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with.. which will make me a loyal Lumadent user in the future.
I was in contact with Jose in regards to my battery cell repair and he was phenomenal. I just wanted to say I really appreciate the next day air (got to me just in time), the name label (makes the case look more professional) as well as the new storage area for the loupes. Also I appreciate the new wires and upgraded battery cell!!! This company has exceeded my expectations and I will definitely order more in the future. Thanks a lot Jose!!
Received the light a month ago-- Very easy to assemble and easy to use. Found the light to be quite bright and real happy with the daily duration of the light packs! Was a great pick and company service is excellent-- responsive by phone--and online- do highly recommend!
I've been a Lumadent customer for 6 years. I just upgraded my old one for their new LED. It's a quality light at an affordable price. They also have amazing customer service and helped me with a few repairs.
I've had a great experience with lumadent. They have helped me with purchasing a replacement battery, and their light that I use is wonderful, it is lightweight and very effective. It fits on my loupes perfectly. They are a wonderful company!
I have been using them for a few years. Love it. I was using surgitel and they are expensive compared to Luma. Meet with a rep to show you. I would recommend getting a few extra packs and also cables. The cables do wear out. I also use lowest setting.
The new UniLux white light is remarkably effective considering how lightweight and convenient its battery is, and how there is no tether needed which can get entangled. Got it in a good-value deal as part of a group buy. Customer service is prompt and professional.
Very impressed with product and customer service. I've had a few issues with mounts and most recently a composite filter. I've always received a prompt and courteous response from the company and all my issues have been quickly resolved. Very appreciative!