Excellent customer service! I have the "Best Value Package" that I purchased in dental school ~3 years ago and the batteries began to malfunction recently. They replaced the elements in my two batteries that were actually no longer under warranty -- and only charged me shipping costs! I was also given a loaner battery to use in the meantime. Nothing but good things to say about LumaDent. Thank you!
Great product for a great value. Battery pack holds an amazing charge with very minimal charge times. LumaDent customer service has been easy to work with and they continue to make improvements to their product.
I've used Lumadent for the past three years all throughout dental school. Now in my last year, I got another "best value" kit before graduating. The student and group purchase pricing is unbeatable, made even better by the fact that the light is fantastic! I love the fact that it's simple and no frills, no integrated cord (meaning quick and easy and CHEAP replacement) and no proprietary plug for charging the batteries. Incredibly user -oriented design. And the safety glasses, the safety glasses! For anyone reading, GET THE SAFETY GLASSES WITH A LIGHT MOUNT. They will prove to be indispensable, especially if you do any charitable or dental missions work.
Service has been top notch. Our local rep, Jo Medina, has been available every step of the way and answered all of my co-purchasers' questions without hesitation. Submitted our orders, quick and easy payment for everyone, and we got our kits in THREE days!
I'll be a Lumadent user for life, and I'm willing to bet you've just won another 20 from our group buy!
I've been purchasing items from lumadent for a few years now, and by far I've had the best experience recently when I had to order another light for my loupes. I will never forget the customer service agent, her name was Faith, and she not only helped me solve my issues, but she was an absolute class act. Lumadent as a company makes great products, and now I've realized that they also have excellent employees as well. I will continue to buy my products from lumadent in the years to come, their lights and battery packs are great.
I've been a Lumadent customer for 6 years. I just upgraded my old one for their new LED. It's a quality light at an affordable price. They also have amazing customer service and helped me with a few repairs.
We never use our overhead lights anymore. We are just so happy with our lumadents. We have had several in our office for a few years, and as small technical problems have occurred, the customer service team has always been extremely professional, courteous, and responsive. Great company!
I received my first Lumadent light as a gift from another dentist. It outlasted my loupes and I got a Unilux light to go with my new light. The Unilux is great because there is no tether that goes to your waist or pocket to get caught on things. There are other loupes that have batteries at the end of the arms, but this seemed more comfortable to me. At first it seemed strange to have a battery at my neck, but after a day I didn't even notice it was there. I had a tear in one of the pieces that connects the battery to my loupes and they replaced it quickly and at no charge!
"I have been a LumaDent satisfied customer for years. The customer service is "bend over backward", the reliability hands down, the quality beats my hygienist's light from another major dental/medical optics company. I am so happy with the quality of the LumaDent lights that when it came down to a major remodel of our 3 ops, and the old Ritter operatory lights, I just removed the operatory lights, and DID NOT replace them. Yes, we rely 100% on
LumaDent Headlights, and have not been disappointed!."
Bob DMD Florida
I am on my third lumadent headlight because i keep buying new loupes and want to have a backup. the customer service is fantastic. I cant say enough about the quality for the money compared to other companies like designs for visisons. I love my DVF Loupes, but their headlight is terrible and it costs more to repair a battery than it does to buy 2 new lumadent ones!
I had an excellent experience working with Jose to order a new adaptor for my Lumadent light. We were in contact after working hours and he was able to send out the adaptor the next morning for me. Excellent service!