I was in contact with Jose in regards to my battery cell repair and he was phenomenal. I just wanted to say I really appreciate the next day air (got to me just in time), the name label (makes the case look more professional) as well as the new storage area for the loupes. Also I appreciate the new wires and upgraded battery cell!!! This company has exceeded my expectations and I will definitely order more in the future. Thanks a lot Jose!!
I just received my loupes today! I am extremely impressed with the quality of your TTL loupes and light system! They are a perfect fit! Your customer service is second to none as I contacted three other loupe companies but decided to go with Lumadent based on other reviews and excellent service from Brandon Fettig. Thank you LUMADENT!
LumaDent's customer service is unmatched. When looking for a new light, I had narrowed my search down to a few companies. I contacted a few companies to get some more information due to their complicated order forms (or lack there of), and it was like they didn't care if they received my business or not. After reading countless outstanding reviews regarding LumaDent's customer service, it convinced me to go with this company, and I am so glad I did. I received the product in 3 days, and each day I got an update on my tracking info. They even contacted me before shipping to clarify that I had entered the correct info they needed to send the appropriate mounting bracket. The light itself is amazing, and so much brighter and lighter than my Surgitel light. The anti curing filter even has an awesome design which uses magnets to keep the filter up and out of the way or down when you need it. Couldn't be happier with my decision to go with LumaDent.
I have been using them for a few years. Love it. I was using surgitel and they are expensive compared to Luma. Meet with a rep to show you. I would recommend getting a few extra packs and also cables. The cables do wear out. I also use lowest setting.
I've been purchasing items from lumadent for a few years now, and by far I've had the best experience recently when I had to order another light for my loupes. I will never forget the customer service agent, her name was Faith, and she not only helped me solve my issues, but she was an absolute class act. Lumadent as a company makes great products, and now I've realized that they also have excellent employees as well. I will continue to buy my products from lumadent in the years to come, their lights and battery packs are great.
LumaDent is AWESOME! I'm a dental student, and based on various other brands of lights/battery packs I have tried in labs and clinic, I can say that this is really a quality product and a great value. The lights are very bright, and the batteries last me all day. Additionally, a lot of light companies do not provide a composite filter with their lights. LumaDent's work great. Also, if you need any help with the ordering process, call Allie at the customer service number. She is very friendly and extremely helpful. Wonderful products and excellent customer service! Will continue to order from them in the future.
I have 2 pairs of lumadent loupes and 3 lights (one for mission trips) and I can't live without them. There were some issues with the cables last year and with the glue to hold the loupes in the glasses but both were addressed at no cost to me. The clip for the light on my frames moves a bit. Make sure you unclip the light before putting it in the box. The battery clip gives me a rash on my back but I have pretty sensitive skin. Overall happy.
Excellent product! I am able to use my super reliable LumaDent light with both of my loupes. The ease of charging and attachment to my eyewear was very easy. I am over the moon satisfied with the exceptional customer service, communication and customer care that I purchased a second light when my updated loupes arrived. My first light is still going strong after three years of use!! Love the LumaDent products: reliable and appropriate light source for my magnification eyewear.
Great customer Services, ordered the headlights for my wife Exam from Australia. Had a small issue with the headlights then we spoke to Marks from customer support and in no time my problem was solved and he found me a solution. Thank you so much lumadent team
Lumadent lights and loupes are great. I use the light everyday and don't even have overhead lights in my ops. Their loupes are a great value for the price. The customer service has always been top notch for me.
I've been a Lumadent customer for almost 5 years now. I swear by their products, and more importantly their service. I had a fault with one of their product (after a lot of use) and they replaced them with no hesitation. I'll be a long time customer of theirs. Couldn't recommend higher.
I just ordered loupes from Lumadent, and Stephanie has helped me out so much throughout the process by repeatedly keeping me updated on the process/timeline, and reaching out to me to make sure I have all my questions answered. Thank you, Lumadent! I’m very excited to use my new loupes!