Allie was GREAT to work with. Some of the best customer service I've experienced in a while. She knew the products very well and went beyond what was expected looking out for my best interest.
I am a second year dental student and purchasing this light has made life so much easier! I have the light with the attached wire and I barely ever have to charge it which comes in handy when you are working long hours. I can see so much clearer and I think it makes all the difference especially when you’re first learning how to prep teeth properly.
I choose Lumadent from the beginning for its compactness, weight and brightness. I have not been disappointed as i'm still using my original battery from 7 years ago. Purchased a back-up battery 2 years ago but have not had to use it yet. Great customer service (thanks Sally!)... proactively contacted me with a request to replace/upgrade my second battery due to possible manufacturing issues.
I use Orascoptic loupes and the Lumadent light fits fine. Very satisfied with my light and the Lumadent company.
Excellent customer service! I have the "Best Value Package" that I purchased in dental school ~3 years ago and the batteries began to malfunction recently. They replaced the elements in my two batteries that were actually no longer under warranty -- and only charged me shipping costs! I was also given a loaner battery to use in the meantime. Nothing but good things to say about LumaDent. Thank you!
Lumadent is by far the best light and they have the best customer service! Lumadent light is small but bright. I like the fact that the wire can be unplugged from the light. so you can change the wire without changing the entire light. They will have repeat business from me.
Before buying Lumadent, I had two Orascoptic lights and for both, the wire broke and short out within two years of use. I called them and they said I have to buy the entire light with the wire for $450.00, the light and the wire are one unit. The attitude of Orascoptic customer service person was "too bad for you, now pay the $450.00". I will never buy Orascoptic again. I also regret buying their loupes. They could never get my occulars to come together with one circle and in focus. In this market where there are many companies offering loupes and lights, this is not a way to do business.
Great company and great products. I've been using the light for 4+ years. It works great. Just got another as a back up because I would be lost without it. Josie was super helpful placing the order and was quick to exchange a battery that wasn't charging. Highly recommend this company.
My entire experience with Lumadent was awesome! My first encounter with the company was with Scott Smith who is the representative in FL. He came to our dental school often, was always easy to communicate with be it in person, on the phone, or email, and worked around our very busy schedules. I originally bought my Loupes from Orascoptic at the time, but really wanted to give Lumadent a chance because I heard so many great things. I have since returned my Orascoptic Loupes due to bad service and them not being able to meet my needs. While working with Lumadent to get the perfect Loupes for me, I would call the main office in Reno, NV. I frequently talked to Justin Bryan and Katherine Lontoc who were always kind on the phone and did everything they could to meet my needs. I was floored with what they were willing to do and how quickly things got done considering my previous experience with other Loupes companies. If you have the opportunity to decide between Loupes/Light brands, do yourself a favor and give Lumadent a try! I also bought my light through them and love the settings. The nob makes things so much better and I cannot imagine having only a few step settings. At the end of the day, I am so grateful to my friends who told me to get these Loupes. The company is amazing and I cannot be happier! #teamLumadent
I am the proud owner of three LumaDent Headlamps. I have been using their headlamps for the past 4-5 years. They are so reliable that when I built my current office I did not even include overhead lights on my dental chairs. I don't miss asking my assistant to redirect the light around my head. I use Orascoptic TTL 4.8X loupes and have more than enough light for surgical and endodontic procedures. Their customer support and top-notch and hassle free. Great company and products!
Awesome! thanks again, my boss is looking for a light so he is anxious for me to set mine up. He was blown away by the price, which as you know is half of the competitors. I was so thankful you were at the NC State Dental meeting because I had already decided to bite the bullet and put DFV light on my DFV loupes! SO happy to have attended Dr Low's lecture and hear his recommendation for the Luma Light.
Thanks again! I know you'll have another order from my Dr. as soon as he uses the light. This awesome customer service put a big smile on his face and mine too!
Received the light a month ago-- Very easy to assemble and easy to use. Found the light to be quite bright and real happy with the daily duration of the light packs! Was a great pick and company service is excellent-- responsive by phone--and online- do highly recommend!
Great lighting system and even better customer service. Lumadent is by far the most popular lighting system among my classmates at the University of Louisville school of Dentistry. Couldn't be happier with the system and definitely think it is the best system for the value. The service rep Noe was great to deal with and offered first class service
I have a set of the surgitel 3.5x micro TTL and got the Lumadent 4.0s as backups. i worethem for a day and now I wear them for a day and now I wear them everyday and the surgitels are my backups. Also have them with the Lumadent light. Hell of a value. Great Customer service.