This is the first time I’ve ordered from this company! The customer service was phenomenal!! They helped me order my product without any hassle and were able to track down my local post office due to them accidentally dropping it off at the wrong location. They were there every step of the way!
I ordered the Unilux Battery pack with light and I absolutely love it. I was always getting caught up by my old longer cord. These batteries are so much light and the light shows more detail!
Awesome! thanks again, my boss is looking for a light so he is anxious for me to set mine up. He was blown away by the price, which as you know is half of the competitors. I was so thankful you were at the NC State Dental meeting because I had already decided to bite the bullet and put DFV light on my DFV loupes! SO happy to have attended Dr Low's lecture and hear his recommendation for the Luma Light.
Thanks again! I know you'll have another order from my Dr. as soon as he uses the light. This awesome customer service put a big smile on his face and mine too!
Thanks so much for making such a great product! To other dental professionals, I highly recommend both the loupes and the light. I have had other brands of loupes, but decided to try the lumadent flip ups and I love them as much or more than my other pair of high end loupes, and the lumadents cost less than half as much. The light will also change your life. A week or two ago I did a restoration on the distal of a third molar and I thought to myself "It would take me forever to do this without this light." Great customer service, great products, really nice guys. Try it, you won't regret it.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with.. which will make me a loyal Lumadent user in the future.
Excellent customer service! I have the "Best Value Package" that I purchased in dental school ~3 years ago and the batteries began to malfunction recently. They replaced the elements in my two batteries that were actually no longer under warranty -- and only charged me shipping costs! I was also given a loaner battery to use in the meantime. Nothing but good things to say about LumaDent. Thank you!
Great Company, Great Light, Great customer Support. I own two lumadent lights and they have been awesome and reliable. Post purchase support has been phenomenal even years after purchasing my first one. I would not hesitate to buy again.
I first purchased my Lumadent headlight system in dental school - their affordable student discount was my first reason for purchasing, but since then, I have never looked back. Their lights are very bright, and the batteries last forever! I have also upgraded to the uniLux system which makes things even more convenient. I recommend these lights to everyone!
I've been a Lumadent customer for 6 years. I just upgraded my old one for their new LED. It's a quality light at an affordable price. They also have amazing customer service and helped me with a few repairs.