Good service and empathy for your clients is what I value in a good business and LumaDent is just that. And I mean that with all sincerity. I purchased a great quality light from LumaDent, and recently I was again in touch with Justin Bryan who went out of his way to help me with a new mount to fit my new loupes. And let me not forget to thank Jo Medina as well for being so prompt in relaying my information in the appropriate direction. You guys have my loyalty! Thank you.
I've been purchasing items from lumadent for a few years now, and by far I've had the best experience recently when I had to order another light for my loupes. I will never forget the customer service agent, her name was Faith, and she not only helped me solve my issues, but she was an absolute class act. Lumadent as a company makes great products, and now I've realized that they also have excellent employees as well. I will continue to buy my products from lumadent in the years to come, their lights and battery packs are great.
Switched over from another light and will never turn back! The lumadent is made solid and has a great battery life and brightness. Much more stable than my last light and works great with my loupes. The customer service is amazing. If you ever need anything, they are fast and reliable. I will most likely purchase one more after I graduate from school.
Great customer services, the LED light is small, I don't feel any weight on my loupes. I like Lumadent loupes too, very clear. Compare with other brand name loupes Co., I can't tell the different but only the prices are differences with great values.
I was in contact with Jose in regards to my battery cell repair and he was phenomenal. I just wanted to say I really appreciate the next day air (got to me just in time), the name label (makes the case look more professional) as well as the new storage area for the loupes. Also I appreciate the new wires and upgraded battery cell!!! This company has exceeded my expectations and I will definitely order more in the future. Thanks a lot Jose!!
Very impressed with product and customer service. I've had a few issues with mounts and most recently a composite filter. I've always received a prompt and courteous response from the company and all my issues have been quickly resolved. Very appreciative!
I first purchased my Lumadent headlight system in dental school - their affordable student discount was my first reason for purchasing, but since then, I have never looked back. Their lights are very bright, and the batteries last forever! I have also upgraded to the uniLux system which makes things even more convenient. I recommend these lights to everyone!
I am very impressed with the customer service I have received from LumaDent. They went above and beyond to help me when my battery wasn't charging after two years of use. They replaced both my batteries and paid for shipping costs. I would like to give a shout out to Josie in customer service. She is a great asset to your company.
I also love, Love, LOVE my LumaDent light. It makes my job so much easier. I feel like I can do a better cleaning with it. If I ever forget it, I will drive home at lunch to get it. I hate working without it. Great product, great service, great company. Thanks LumaDent!!
LumaDent is AWESOME! I'm a dental student, and based on various other brands of lights/battery packs I have tried in labs and clinic, I can say that this is really a quality product and a great value. The lights are very bright, and the batteries last me all day. Additionally, a lot of light companies do not provide a composite filter with their lights. LumaDent's work great. Also, if you need any help with the ordering process, call Allie at the customer service number. She is very friendly and extremely helpful. Wonderful products and excellent customer service! Will continue to order from them in the future.
I have been very happy with my headlamp from Lumadent and have always had extremely prompt and helpful responses from customer service when I have had issues. Stefanie at customer service has been able to provide with clear options on repairs or replacements of parts as well as following up on past problems.
After nearly 15 years, I've decided to get a new pair of TTL loupes to replace my SurgiTel flip-ups. I decided to go with Lumadent's 3.3 loupes and LED headlight. After 2 weeks, I'm really happy with the product. good quality loupes that are clear and the light works great. There are other reviews of the Lumadent products that are more thorough, however, I'm writing to let everyone know of the exceptional customer service. I placed an order with Noah and he stayed in touch throughout the measurement process. It's simple yet very accurate. There was a short in one of the wires, I called Noah, and in a few days a replacement arrived at the office. I highly recommend Lumadent's products. They have exceptional customer support.
Mike N. D.M.D