I have 2 pairs of lumadent loupes and 3 lights (one for mission trips) and I can't live without them. There were some issues with the cables last year and with the glue to hold the loupes in the glasses but both were addressed at no cost to me. The clip for the light on my frames moves a bit. Make sure you unclip the light before putting it in the box. The battery clip gives me a rash on my back but I have pretty sensitive skin. Overall happy.
Lumadent was quick to help me with mounting my LumaDent light to my Orascoptic Loupes. Mounting required a special bracket that I was unaware I needed at the time of purchase. Lumadent readily helped me figure out what was wrong and then shipped the bracket to me! Great Customer Service!
I have had nothing but great experiences dealing with Lumadent. Their new light is a tremendous improvement over an already great original product. Even better than their lights is their customer service. They are always quick to respond whenever I have a question or concern with one of their products, and their shipping is incredibly fast. They have a great product that they back up with even better people, I can't recommend them highly enough.
I've been using LumaDent since 2010 as a third year dental student. Their customer service is excellent. I would highly recommend them to anyone looking for a loupe mounted light solution. Justin in particular quickly responds to emails and rushed a loaner battery pack out to me when mine needed service. I'll be ordering my next light from them when it's time for an upgrade.
Switched over from another light and will never turn back! The lumadent is made solid and has a great battery life and brightness. Much more stable than my last light and works great with my loupes. The customer service is amazing. If you ever need anything, they are fast and reliable. I will most likely purchase one more after I graduate from school.
Great customer Services, ordered the headlights for my wife Exam from Australia. Had a small issue with the headlights then we spoke to Marks from customer support and in no time my problem was solved and he found me a solution. Thank you so much lumadent team
Lumadent lights and loupes are great. I use the light everyday and don't even have overhead lights in my ops. Their loupes are a great value for the price. The customer service has always been top notch for me.
Excellent customer service! I have the "Best Value Package" that I purchased in dental school ~3 years ago and the batteries began to malfunction recently. They replaced the elements in my two batteries that were actually no longer under warranty -- and only charged me shipping costs! I was also given a loaner battery to use in the meantime. Nothing but good things to say about LumaDent. Thank you!
I got the 4.0 Loupes with light. I love working with them. I asked for protective covering for the ocular lens and they were able to find some for me! Really great loupes. Great customer service. I've been really pleased.
LumaDent's customer service is unmatched. When looking for a new light, I had narrowed my search down to a few companies. I contacted a few companies to get some more information due to their complicated order forms (or lack there of), and it was like they didn't care if they received my business or not. After reading countless outstanding reviews regarding LumaDent's customer service, it convinced me to go with this company, and I am so glad I did. I received the product in 3 days, and each day I got an update on my tracking info. They even contacted me before shipping to clarify that I had entered the correct info they needed to send the appropriate mounting bracket. The light itself is amazing, and so much brighter and lighter than my Surgitel light. The anti curing filter even has an awesome design which uses magnets to keep the filter up and out of the way or down when you need it. Couldn't be happier with my decision to go with LumaDent.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with (both Faith and other Lumadent customer service agents).. which will make me a loyal Lumadent user in the future.
My entire experience with Lumadent was awesome! My first encounter with the company was with Scott Smith who is the representative in FL. He came to our dental school often, was always easy to communicate with be it in person, on the phone, or email, and worked around our very busy schedules. I originally bought my Loupes from Orascoptic at the time, but really wanted to give Lumadent a chance because I heard so many great things. I have since returned my Orascoptic Loupes due to bad service and them not being able to meet my needs. While working with Lumadent to get the perfect Loupes for me, I would call the main office in Reno, NV. I frequently talked to Justin Bryan and Katherine Lontoc who were always kind on the phone and did everything they could to meet my needs. I was floored with what they were willing to do and how quickly things got done considering my previous experience with other Loupes companies. If you have the opportunity to decide between Loupes/Light brands, do yourself a favor and give Lumadent a try! I also bought my light through them and love the settings. The nob makes things so much better and I cannot imagine having only a few step settings. At the end of the day, I am so grateful to my friends who told me to get these Loupes. The company is amazing and I cannot be happier! #teamLumadent