Have 2 of these lights - one on my loupes and one for my safety glasses. They are as much of an advantage as the loupes themselves. Had a great customer service experience with Robert H which will definitely keep me as a customer for a long time to come. Thanks!
I love my Lumadent light and the customer service can't be beat. This is an awesome company with an awesome light. I have been using my Lumadent light for at least 7 or 8 years now. I used to use another light but the cord got stiff. I love that I can easily replace my cords as often as I want. I also have a spare battery because they are very reasonably priced. It's nice to have one to use while the other is charging.
Amazing service. I have nothing but good things to say about Lumadent. I have had normal wear and tear and a battery that over 4 years of daily use stopped holding a charge, and quickly obtained a replacement. I tell all my colleague to try their loupes and light whenever they are on the market.
Very impressed with product and customer service. I've had a few issues with mounts and most recently a composite filter. I've always received a prompt and courteous response from the company and all my issues have been quickly resolved. Very appreciative!
I love the light, it is sleek, not heavy and does not over-heat my face! I also go to UCSF and all of the top doctors here use lumadent. I am really happy with this purchase. Also their customer service is great, Brandon was great on the phone when I had trouble putting on a clip for the new loupes I got. Great product and great company.
I am an Australian dentistry student who purchased a Lumadent light last year. When comparing the prices, there was really no comparison! The official light for my loupes was well over $1600, and the lumadent option that I purchased was roughly a quarter of that (with shipping and handling included), and it fits perfectly onto my loupes. It is ideal for young graduates and/or students for which there are greater financial considerations. Having done the research it was by far the best light for the most affordable price. I had a small issue recently with one of the cables that attaches the battery source to the light. I sent an email explaining the issue and that day the issue was dealt with without any hassle and a new cable was immediately dispatched to me. I would highly recommend this product to anyone considering it, and living in Australia posed no issue whatsoever.
I borrowed a hygienist's LumaDent loupes with the headlight and was impressed with the fit and the overall light weight of the frames. I've heard of sport frames breaking with other brands and was full of questions for LumaDent.. When I called the customer service at LumaDent to ask my million questions, Noah was to the rescue. He was incredibly helpful with ordering the perfect pair for me. Customer service is everything and LumaDent is top notch. Noah even gave me the UOP DISCOUNT!!! Look no further just call Noah!!
I've been a Lumadent customer for almost 5 years now. I swear by their products, and more importantly their service. I had a fault with one of their product (after a lot of use) and they replaced them with no hesitation. I'll be a long time customer of theirs. Couldn't recommend higher.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with (both Faith and other Lumadent customer service agents).. which will make me a loyal Lumadent user in the future.
I've been purchasing items from lumadent for a few years now, and by far I've had the best experience recently when I had to order another light for my loupes. I will never forget the customer service agent, her name was Faith, and she not only helped me solve my issues, but she was an absolute class act. Lumadent as a company makes great products, and now I've realized that they also have excellent employees as well. I will continue to buy my products from lumadent in the years to come, their lights and battery packs are great.
"I have been a LumaDent satisfied customer for years. The customer service is "bend over backward", the reliability hands down, the quality beats my hygienist's light from another major dental/medical optics company. I am so happy with the quality of the LumaDent lights that when it came down to a major remodel of our 3 ops, and the old Ritter operatory lights, I just removed the operatory lights, and DID NOT replace them. Yes, we rely 100% on
LumaDent Headlights, and have not been disappointed!."
Bob DMD Florida
Awesome light, and I'm very impressed with their customer service, especially for not having a rep in the NC area. Very prompt in responding when I had an issue with a light mount to my loupes. Would recommend this company to everyone looking for a light or loupes moving forward!
Super happy with the product, but even more impressed with the customer service. I had to contact Lumadent twice for some warranty work, they responded fast and did the work fast. Special shout out to Allie S. super helpful, even hooked it up with a cable replacement that was out of warranty for my trouble. Cannot recommend Lumadent enough!