Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with.. which will make me a loyal Lumadent user in the future.
When I upgraded the magnification on my loupes, I decided to order my light from Lumadent because the light got great reviews and the replacement batteries were more cost effective than the brand the rest of my office has been using. After a year and a half, I have been very satisfied with my light and have had zero issues. The magnet on the composite shield is especially cool. Recently the connection on my cord has worn out and I was dreading having to send it in for repairs as I have seen how it can take a long time with other brands to get repairs back. After contacting my account manager, Justin, I was thrilled to learn that they offer a 3-pack of cords for $25 and in addition, he informed me of a recall on my batteries and recommended sending them in so they could replace the battery cells to avoid having problems in the future. I ordered my cords today and they have already shipped. Very happy to work with a company that seems to care that their product is working well.
Awesome light, and I'm very impressed with their customer service, especially for not having a rep in the NC area. Very prompt in responding when I had an issue with a light mount to my loupes. Would recommend this company to everyone looking for a light or loupes moving forward!
LumaDent is AWESOME! I'm a dental student, and based on various other brands of lights/battery packs I have tried in labs and clinic, I can say that this is really a quality product and a great value. The lights are very bright, and the batteries last me all day. Additionally, a lot of light companies do not provide a composite filter with their lights. LumaDent's work great. Also, if you need any help with the ordering process, call Allie at the customer service number. She is very friendly and extremely helpful. Wonderful products and excellent customer service! Will continue to order from them in the future.
This is my second week with my Lumadent light. I LOVE IT!!!! I have been a hygienist for 13 years and this is my first foray "into the light". Why did I wait so long? I couldn't "see" what I was missing! Attaching the light to my DFV loupes was simple and everything was included to complete the process. During my research, Allie was lucky enough to talk with me several times ????. Each time she was very gracious as well as impressed me with her knowledge of the product. I am very happy with my decision to go with this company. After reading the reviews, I have no doubt that Lumadent will continue with the great customer service.
The Lumadent team rocks. I purchased a battery & adaptor to mount to loupes I currently had. A few days before my operative practical exam the mount broke. I got into contact with the team and with help from online support (Stefanie) and our rep (Randal) they helped me get a new mount within the week so I could take my test with my light. Great customer service really sets this company apart. So thankful for their help and extra effort to take care of me!
LumaDent customer service is phenomenal. I have worked with Allie P. over the past month to purchase the right loupes and accessories. She answered each inquiry and provided me with the most professional service one could ask for. LumaDent is the true Cadillac of loupes and their service is second to none. I highly recommend them to any dental professional.
Great Company, Great Light, Great customer Support. I own two lumadent lights and they have been awesome and reliable. Post purchase support has been phenomenal even years after purchasing my first one. I would not hesitate to buy again.
Absolutely amazing customer service! I had a light system from another company (large company with a solid reputation) and LumaDent has a superior product, infinitely better customer service and a much better price point. Highly recommended!