I just received my loupes today! I am extremely impressed with the quality of your TTL loupes and light system! They are a perfect fit! Your customer service is second to none as I contacted three other loupe companies but decided to go with Lumadent based on other reviews and excellent service from Brandon Fettig. Thank you LUMADENT!
My entire experience with Lumadent was awesome! My first encounter with the company was with Scott Smith who is the representative in FL. He came to our dental school often, was always easy to communicate with be it in person, on the phone, or email, and worked around our very busy schedules. I originally bought my Loupes from Orascoptic at the time, but really wanted to give Lumadent a chance because I heard so many great things. I have since returned my Orascoptic Loupes due to bad service and them not being able to meet my needs. While working with Lumadent to get the perfect Loupes for me, I would call the main office in Reno, NV. I frequently talked to Justin Bryan and Katherine Lontoc who were always kind on the phone and did everything they could to meet my needs. I was floored with what they were willing to do and how quickly things got done considering my previous experience with other Loupes companies. If you have the opportunity to decide between Loupes/Light brands, do yourself a favor and give Lumadent a try! I also bought my light through them and love the settings. The nob makes things so much better and I cannot imagine having only a few step settings. At the end of the day, I am so grateful to my friends who told me to get these Loupes. The company is amazing and I cannot be happier! #teamLumadent
Awesome! thanks again, my boss is looking for a light so he is anxious for me to set mine up. He was blown away by the price, which as you know is half of the competitors. I was so thankful you were at the NC State Dental meeting because I had already decided to bite the bullet and put DFV light on my DFV loupes! SO happy to have attended Dr Low's lecture and hear his recommendation for the Luma Light.
Thanks again! I know you'll have another order from my Dr. as soon as he uses the light. This awesome customer service put a big smile on his face and mine too!
I've been purchasing items from lumadent for a few years now, and by far I've had the best experience recently when I had to order another light for my loupes. I will never forget the customer service agent, her name was Faith, and she not only helped me solve my issues, but she was an absolute class act. Lumadent as a company makes great products, and now I've realized that they also have excellent employees as well. I will continue to buy my products from lumadent in the years to come, their lights and battery packs are great.
Lumadent was quick to help me with mounting my LumaDent light to my Orascoptic Loupes. Mounting required a special bracket that I was unaware I needed at the time of purchase. Lumadent readily helped me figure out what was wrong and then shipped the bracket to me! Great Customer Service!
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with.. which will make me a loyal Lumadent user in the future.
Excellent customer service! I have the "Best Value Package" that I purchased in dental school ~3 years ago and the batteries began to malfunction recently. They replaced the elements in my two batteries that were actually no longer under warranty -- and only charged me shipping costs! I was also given a loaner battery to use in the meantime. Nothing but good things to say about LumaDent. Thank you!
LumaDent's light is perfectly usable and a great help during cardiac surgical operations. The design is small and light enough so it doesn't block your view (or your assistant's) and very comfortable to wear on your loupes. Attaching and adjusting it to the loupes is very easy, brightness and the size of the light are adequate and the long battery life lasts during complex procedures too. And Jose, I would like ot thank you for your excellent help and support during and after my purchase.
I've tried LD about 3 years ago as an alternative to other brands with rather pricey lights . It's been a nothing else but a 5-star experience ever since! Great product, amazing value and impeccable customer service ! Highly recommend! Compatible with all possible loupes in my experience (Designs for vision , Univet, Zeiss etc) And it's super easy to replace components , just plug it in!! Thank you !
Just purchased the 3.3 flip-up loupes with the Lumadent light combination.These replace my SheerVision light(exorbitant replacement battery price) and Orascoptic loupes. I am very pleased with the performance, lightweight and the value,The bridge of my nose and neck are much more comfortable. I have had outstanding customer service from Tim Powell( Canadian representative) to fine tune my working distance. LumaDent provides a great alternative for Canadian dentists.
I have had two lights and recently ordered loupes. I have also provided a light for my hygienist. We love LumaDent! The company provides an excellent product at a great price and most importantly the customer service is outstanding. I have had minor issues with battery packs and cords over the years. The customer service has been professional, quick, and beyond fair in standing behind their product. If nothing changes we will be customers for life. Thank you LumaDent!
I've had my light for 3 years, and it has served its purpose well. The mount however tends to loosen quickly and 2 light cords have stopped working in the span of ~3 years. Thankfully the cords are cheap to replace, and customer service is speedy w/ responses.
Received the light a month ago-- Very easy to assemble and easy to use. Found the light to be quite bright and real happy with the daily duration of the light packs! Was a great pick and company service is excellent-- responsive by phone--and online- do highly recommend!