I love the light, it is sleek, not heavy and does not over-heat my face! I also go to UCSF and all of the top doctors here use lumadent. I am really happy with this purchase. Also their customer service is great, Brandon was great on the phone when I had trouble putting on a clip for the new loupes I got. Great product and great company.
Good service and empathy for your clients is what I value in a good business and LumaDent is just that. And I mean that with all sincerity. I purchased a great quality light from LumaDent, and recently I was again in touch with Justin Bryan who went out of his way to help me with a new mount to fit my new loupes. And let me not forget to thank Jo Medina as well for being so prompt in relaying my information in the appropriate direction. You guys have my loyalty! Thank you.
I previously had another light, and I dropped it once and it broke. I decided to try Lumadent, and I am so happy I did! The quality and brightness is amazing, and they are durable. I can say with 100% certainty I will only be buying Lumadent from now on.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with (both Faith and other Lumadent customer service agents).. which will make me a loyal Lumadent user in the future.
Amazing product at a reasonable price, and even more amazing customer service. I worked with a customer service agent named Faith who went above and beyond to help me. I wanted to connect my light to my own pair of Oakley radar safety glasses, and Faith promptly answered all questions via phone and email, sent instructions on how to install the part, and delivered the product in an incredibly timely fashion, all while being very pleasant to work with. Honestly the best customer service of any company I have ever worked with.. which will make me a loyal Lumadent user in the future.
My entire experience with Lumadent was awesome! My first encounter with the company was with Scott Smith who is the representative in FL. He came to our dental school often, was always easy to communicate with be it in person, on the phone, or email, and worked around our very busy schedules. I originally bought my Loupes from Orascoptic at the time, but really wanted to give Lumadent a chance because I heard so many great things. I have since returned my Orascoptic Loupes due to bad service and them not being able to meet my needs. While working with Lumadent to get the perfect Loupes for me, I would call the main office in Reno, NV. I frequently talked to Justin Bryan and Katherine Lontoc who were always kind on the phone and did everything they could to meet my needs. I was floored with what they were willing to do and how quickly things got done considering my previous experience with other Loupes companies. If you have the opportunity to decide between Loupes/Light brands, do yourself a favor and give Lumadent a try! I also bought my light through them and love the settings. The nob makes things so much better and I cannot imagine having only a few step settings. At the end of the day, I am so grateful to my friends who told me to get these Loupes. The company is amazing and I cannot be happier! #teamLumadent
I've tried LD about 3 years ago as an alternative to other brands with rather pricey lights . It's been a nothing else but a 5-star experience ever since! Great product, amazing value and impeccable customer service ! Highly recommend! Compatible with all possible loupes in my experience (Designs for vision , Univet, Zeiss etc) And it's super easy to replace components , just plug it in!! Thank you !
I am an Australian dentistry student who purchased a Lumadent light last year. When comparing the prices, there was really no comparison! The official light for my loupes was well over $1600, and the lumadent option that I purchased was roughly a quarter of that (with shipping and handling included), and it fits perfectly onto my loupes. It is ideal for young graduates and/or students for which there are greater financial considerations. Having done the research it was by far the best light for the most affordable price. I had a small issue recently with one of the cables that attaches the battery source to the light. I sent an email explaining the issue and that day the issue was dealt with without any hassle and a new cable was immediately dispatched to me. I would highly recommend this product to anyone considering it, and living in Australia posed no issue whatsoever.
I've been purchasing items from lumadent for a few years now, and by far I've had the best experience recently when I had to order another light for my loupes. I will never forget the customer service agent, her name was Faith, and she not only helped me solve my issues, but she was an absolute class act. Lumadent as a company makes great products, and now I've realized that they also have excellent employees as well. I will continue to buy my products from lumadent in the years to come, their lights and battery packs are great.
I have 2 pairs of lumadent loupes and 3 lights (one for mission trips) and I can't live without them. There were some issues with the cables last year and with the glue to hold the loupes in the glasses but both were addressed at no cost to me. The clip for the light on my frames moves a bit. Make sure you unclip the light before putting it in the box. The battery clip gives me a rash on my back but I have pretty sensitive skin. Overall happy.
Super happy with the product, but even more impressed with the customer service. I had to contact Lumadent twice for some warranty work, they responded fast and did the work fast. Special shout out to Allie S. super helpful, even hooked it up with a cable replacement that was out of warranty for my trouble. Cannot recommend Lumadent enough!
When I upgraded the magnification on my loupes, I decided to order my light from Lumadent because the light got great reviews and the replacement batteries were more cost effective than the brand the rest of my office has been using. After a year and a half, I have been very satisfied with my light and have had zero issues. The magnet on the composite shield is especially cool. Recently the connection on my cord has worn out and I was dreading having to send it in for repairs as I have seen how it can take a long time with other brands to get repairs back. After contacting my account manager, Justin, I was thrilled to learn that they offer a 3-pack of cords for $25 and in addition, he informed me of a recall on my batteries and recommended sending them in so they could replace the battery cells to avoid having problems in the future. I ordered my cords today and they have already shipped. Very happy to work with a company that seems to care that their product is working well.