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Student Warranty

 

We understand that as students, your clinical success is dependent on having a quality product throughout your time in school. This is why we have implemented an Extended Warranty (see below) available to all students. Under the Extended Warranty, we will continually service our products once the standard warranty has expired. 

 

45-Day Risk-Free Trial

At LumaDent our goal is customer satisfaction. In the rare instance that you are not 100% satisfied with our products we will gladly accept returns at any time during the first 45 days of receiving the shipment. Simply return the product back to us in its original packaging, and we will provide a full refund, minus the original shipping and handling charge. 

Student Extended Warranty

An extended warranty is available to all students, at no additional cost, during the first 4 years of dental school. After the One-Year and Two-Year Warranty has expired, LumaDent will service our products.  

Cost per incident:

• $0 for any service (if serviceable)
• $40 for replacement battery or headlamp (if non-serviceable)
• $100 for replacement frame (loupes)

Warranty

LumaDent, Inc warrants its products to be free from defects through limited service and/or replacement of defective parts. We will service or replace any product found to be defective under the following terms:

Limited Lifetime Warranty

• Headlamp LED
• Telescopes/Oculars
• All mounts and the attachment mechanism

Two Year Limited Warranty

• Headlamp Module
• Loupes Frame

One Year Limited Warranty

• Battery Pack
• Charger

Six Month Limited Warranty:

• Detachable Wires

Limitations of Warranty

• Breakage or failure due to tampering, misuse, neglect, accidents, dropping, modification.
• If the product is not used in accordance with manufacturer’s recommendations or instructions.
• If repaired or serviced by someone other than LumaDent.

Please Note:

• We cover shipping charges to you when we have serviced your product. Therefore, please ship your product for service with any carrier and ensure the package is safe and secure.